Responsibilities:
- Ensure the qualification and diagnosis of incidents related to Service platforms (remotely or on customer site)
- Provide reactive support services on customer infrastructure under maintenance contract,
- Resolution of incidents in compliance with SLAs
- Development of models as part of incident management
- Collaboration (Escalations) with publishers and manufacturers in the context of incident management but also ensuring a technological watch
- Intervention with customers as part of maintenance contracts with on-site assistance
- Participation in the on-call service.
Skills:
- Essential Security Expertise: PALO-ALTO + STORMSHIELD +Checkpoint + fortinet
- Minimum skills on PALO-ALTO + STORMSHIELD, PALO-ALTO Certification: PCNSE
Qualifications:
- Bachelor's degree in Computer Science, Informatics Engineering or related
- Proficiency in French and Portuguese
- Positive attitude
- Highly detail-oriented and organized with the ability to multi-task and work in a very fast-paced environment
- Ability to exercise discretion on sensitive or confidential matters
What can you expect?
- Challenges in an international environment
- Career opportunity
- Integration in international projects
- Schedule/flexible schedule
- Discounts for employees
- Sports and health related activities
- Space for creativity
- 24 days vacation per year
- Access to the UDEMY training platform
ITCenter Group is committed to a diverse and inclusive workplace. ITCenter Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, sex, gender identity, sexual orientation, disability, age or any other status legally protected.
