IT Operations are an increasingly critical part of the business. As technology has become more complex, so have the systems that support it. Today, technology departments have to ensure that the entire technological ecosystem supports the business in multiple dimensions.
We can help your company focus on your core business while maintaining a high quality of service for your operations.
HOW IT WORKS:
Single hardware failures can interrupt your service for an indefinite time, and being offline can be damaging to your business.
Every time equipment in your data center fails, you simply place a call, and our team will promptly solve the problem.
The service includes on-site visits, labor, and parts, so there’s no additional cost for any repair.
SERVICE LEVEL
The Service Level Agreement (SLA) is as flexible as you need it to be
You can define different levels to match the priorities attached to your equipment.
SPOC
Single Point of Contact
Multiple brands and models within a data center can lead to a stressful and time-consuming task whenever something fails. By acting as your Single Point of Contact, our team takes the lead as soon as you call.
MONITORING
Avoid predictable failures
Our Hardware Maintenance service can be empowered with a preventive maintenance layer with addition of monitoring capabilities.
By monitoring your data center equipment:
- Detection of pre-failure signs asap
- Act in advance to reduce the impact on your service
.svg)
